Terms

 Shipping:

If your Temps are Below 40 degree's you must purchase a heat  pack for live arrival guarantee   

Heat packs are on every live category page here and in our dry goods section as well for purchase.

Sorry State Law prohibits shipping Dubia or Turks / Red Runners,or Orange heads to Florida.

We ship only to the USA excluding Hawaii 

We ship Mondays thru Thursdays. You order has to be placed by 8 am eastern standard time on Thursdays or it will be shipped the following week. Orders placed after 8 am will be shipped the following day.

Tracking will be sent to the Email address shown on your Paypal payment information. Your items will be shipped to the address provided in PayPal as well unless you fill out the alternate shipping address section here on our site at checkout.

Our standard shipping method is USPS priority mail 2-3 days at an average delivery time. 
USPS does not guarantee delivery times for priority it is a estimated time frame.
We are not responsible for carrier delays.

Fedex is also an option for flat rates based on weight. 2 day or overnight.

LAG or live arrival guarantee:
We guarantee your live order as long as you are present at time of delivery. We determine this by the delivery time stamp on the tracking and when we are notified by the customer. You must contact us within 1 hour of this time to report any DOA for us to determine if you qualify for a re-ship or refund. If your order is sent for hold at the post office the order must be picked up within 36 hours of arrival determined by tracking info provided by the postal service also for any qualification for refund or reship.

Heat packs are on every live category page here and in our dry goods section as well for purchase.
If your Temps are Below 15 Or above 100 degree's ( Reported by the weather channel ) on any of the transit days we cannot guarantee live arrival under these conditions. 
  

Any temps below 15 we may contact you through the email provided on the order prior to shipping to give you an option for us to hold the shipment at your local post office. Holding at the post office is highly recommended in temps below 15. Most DOAs happen when the live shipment is left outside by the mail man when no one is home.

To keep from holding up your order if we do not hear back from you we will default to have your shipment held for pickup at your local post office.

Dubia, superworms,crickets and most other feeders are like reptiles ( cold blooded ) in which their body temps match their surroundings and will slow down and go dormant . If you receive your feeders and they are not moving put them in a warm environment 70 plus degrees for a couple of hours. In  most cases they will recover and start moving around and be just fine.

Contact us at kfcfeeders@att.net to report any DOA or if you have any questions about your order.

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Payment methods:
All payments are processed through Paypal's secure site including all major credit cards.  Echecks will have to clear before we ship.
We will accept USPS money orders upon email request. Orders paid by money order will be shipped when we receive the money order.   Email:  kfcfeeders@att.net

Refunds:

If there is ANY problem with your order we MUST be contacted within 1 hour of delivery for any refunds or replacements. Pictures of proof of part or the entire order may be required at that same time.   Do not throw away the packing containers or box for we may ask for the original order to be returned back to us before refunds or replacements are issued.  Delivery times are determined by the tracking info provided by the USPS or fedex.  If you have followed the requirements under our LAG and your shipment is dead we will replace the live feeders or refund you for the loss at our discretion . We do include a over-count for the occasional deaths due to shipping .